Terms & Conditions

Account Creation & Eligibility

By registering with 999a99, you confirm that you are at least 18 years old and legally permitted to engage in online gaming in Bangladesh. You must provide accurate personal information during registration, including your full name, date of birth, email address, and phone number. Providing false or misleading information may result in account suspension and forfeiture of winnings.

Each player is permitted to hold only one active account. Multiple accounts associated with the same individual are prohibited and may be closed without notice. 999a99 reserves the right to request identity verification documents (National ID Card, Passport, or Driving Licence) at any time to comply with Know Your Customer (KYC) regulations.

Account Verification Requirements

Your account remains in limited status until you complete identity verification. You may deposit and play immediately, but withdrawals are restricted until KYC is approved. Typical verification takes up to 12 hours. Keep your login credentials secure and notify us immediately of any unauthorized access or suspicious activity.

Responsible Gaming Commitment

999a99 prioritizes player well-being and operates under strict responsible gaming policies. We provide tools to help you maintain control, including deposit limits, session timers, and self-exclusion options. If you feel gaming is becoming problematic, contact our support team immediately at [email protected] to access additional resources and support.

Problem Gambling Warning Signs

• Playing longer than intended or with more money than planned.
• Attempting to recover losses through continued play.
• Neglecting family, work, or social responsibilities due to gaming.
• Lying about the amount of time or money spent gaming.
• Borrowing money to fund gaming activities.

If you recognize these signs, please reach out for help. We provide free, confidential support and can assist with self-exclusion across our platform.

Deposits & Withdrawals

Deposit Terms

Deposits are processed through bKash, Nagad, Rocket, and Upay. The minimum deposit is ৳100, with no maximum limit. Deposits typically credit within 5 minutes. All deposited funds belong to the player and may be withdrawn at any time, subject to our withdrawal policy and any applicable bonus terms.

Withdrawal Policy

Withdrawals require completed KYC verification and are processed within 12 minutes to your registered payment method. The minimum withdrawal is ৳500 with a maximum daily limit of ৳85,000. Your first withdrawal request incurs a 2-hour processing window to allow for fraud prevention checks. Subsequent withdrawals are processed immediately once approved.

Bonuses & Promotions

Welcome Bonus Terms

New players receive a 170% welcome bonus on their first deposit, capped at ৳17,500. For example, a ৳10,000 deposit yields ৳17,000 in bonus funds. The bonus is subject to a 24x wagering requirement, meaning you must play through the bonus amount 24 times before requesting withdrawal. Certain games contribute less toward wagering requirements — check each game's details before playing.

Bonus Eligibility & Restrictions

• The welcome bonus applies only to first deposits by new accounts.
• Bonus funds expire if not wagered within 7 days of credit.
• Depositing additional funds does not increase the bonus percentage.
• Bonus winnings remain locked until wagering is completed.
• Players who violate terms (deposit only to claim bonus and withdraw, or use multiple accounts) forfeit the bonus.

999a99 reserves the right to cancel or modify bonus offers at any time. Reload bonuses (8% per deposit) and daily cashback (1.4%) apply separately to qualifying deposits.

Account Suspension & Closure

When We May Suspend or Close Your Account

999a99 may suspend or permanently close your account if: you violate these terms or our community guidelines; you provide false identity information; we detect fraud, collusion, or suspicious account activity; you use prohibited payment methods or VPNs; or you breach any responsible gaming commitments. Account closure is immediate and permanent.

Account Recovery & Appeals

If your account is closed due to suspected violation, you have 30 days to submit an appeal with supporting evidence to [email protected]. Our compliance team reviews all appeals within 5 business days. Decisions are final. Any remaining account balance is forfeited upon closure unless we determine the closure was in error.

Players may request voluntary self-exclusion at any time by contacting support. Self-exclusion periods range from 7 days to permanent and cannot be reversed early.

Support & Disputes

Contacting 999a99

Our 24/7 live chat support is available directly in your account dashboard. For email inquiries, contact [email protected]. We aim to respond to all support tickets within 2 hours during business hours and within 8 hours outside business hours. Live chat is the fastest way to resolve urgent issues.

Dispute Resolution

If you believe an error occurred with your account, bonus, or gameplay, report it immediately to support. We investigate all claims and respond with findings within 48 hours. If you are not satisfied with our resolution, you may escalate your case for independent review. 999a99 is committed to fair play and transparent investigation of all disputes.

Terms Modifications

999a99 reserves the right to modify these terms at any time. Material changes are communicated via email to active players. Continued use of the platform following changes constitutes acceptance of new terms. Review this page regularly for updates.